Terms of Use

1. Acceptance of these Terms

These Terms of Use (the “Terms”) are a legally binding agreement between you and Playbook Pros LLC, a Texas limited liability company (“Playbook Pros,” “we,” “us,” or “our”). They govern your access to and use of the Playbook Pros public website, early-access forms, mobile applications, marketplace, communications, and related services that link to these Terms (collectively, the “Services”).

By visiting the website, submitting information, creating an account, checking a box that references these Terms, or using any part of the Services, you represent that you have read, understood, and agreed to these Terms and the documents incorporated by reference, including the Privacy Notice and Marketplace & Safety Policies.

If you use the Services on behalf of a business, organization, team, or another person, you represent that you have authority to bind that person or entity. If you lack that authority, you may use the Services only in your individual capacity.

2. Eligibility, adult accounts, and authority

You must be at least 18 years old and legally capable of entering a contract to hold a Playbook Pros account or submit a booking request. The Services are not directed to children and do not permit minors to create accounts.

An adult may book for themselves or may act as an authorized booking account for a minor athlete. By entering information about or booking for another person, you represent that you are legally authorized to do so, that the information is accurate, and that you may consent to the requested training arrangement. You are responsible for remaining informed about the session, location, coach, supervision, transportation, and any special needs or restrictions that should lawfully be communicated.

We may refuse, suspend, or terminate access when eligibility, authority, identity, payment, safety, or account-integrity requirements are not satisfied.

3. Development and availability of Services

Playbook Pros is currently in development. Certain features shown on the website may be prototypes, staged examples, pilot features, or features that are not yet available in every location. We may add, change, limit, suspend, or discontinue features, sports, geographies, payment methods, or pilot access at any time.

Submitting an early-access, pilot-interest, coach-interest, research, or contact form does not create an account, guarantee pilot selection, reserve capacity, guarantee launch access, or require Playbook Pros to offer any feature or service.

4. Marketplace role; independent coaches

Playbook Pros provides technology that may help adult athletes and authorized booking accounts discover, compare, communicate with, request, book, and pay independent sports coaches and trainers. Playbook Pros is a marketplace provider. It does not employ, supervise, direct, control, provide, or guarantee the coaches, training services, facilities, or participants displayed through the Services.

Coaches are independent businesses or individuals. They decide what services to offer, where and when to train, what prices and payment methods to accept, what qualifications or permits they maintain, and whether to accept a request, subject to applicable law and platform policies. No coach is an employee, agent, franchisee, joint venturer, partner, or authorized representative of Playbook Pros merely because the coach uses the Services.

Playbook Pros is not a party to the actual coaching relationship, physical training, transportation, medical care, facility arrangement, or any off-platform agreement between users, except to the limited extent that Playbook Pros expressly processes a platform payment or enforces a platform rule.

5. Coach onboarding, verification, and continuing eligibility

Before a coach may receive marketplace access, Playbook Pros may require the coach to complete identity and age verification through Stripe Identity or another approved provider, a Checkr background screening, a current SafeSport Certificate of Completion, acceptance of coach terms and the Coach Code of Conduct, minimum profile completion, payment of the disclosed verification and activation fee, and any other lawful safety or integrity step described during onboarding.

Completion of a screening, identity check, training certificate, or onboarding review does not mean that Playbook Pros has endorsed, guaranteed, certified, supervised, or declared a coach safe. Background reports and identity tools have limitations, may contain errors, may not reveal every relevant fact, and are only one part of a broader decision. Users must exercise independent judgment.

Coaches must keep required information current and complete renewals when due. Playbook Pros may place a coach in a provisional, restricted, expired, suspended, or manual-review state and may limit discovery, publishing, messaging, bookings, customer data access, and payouts while requirements are incomplete or under review.

6. Accounts and security

You are responsible for information submitted through your account, for safeguarding credentials and devices, and for all activity conducted through your account unless you promptly report unauthorized access. You must provide accurate information, keep it reasonably current, use only accounts and payment methods you are authorized to use, and promptly notify us of suspected compromise.

You may not create deceptive accounts, impersonate another person, share an account in a way that defeats safeguards, bypass a restriction, scrape account data, test security without authorization, or use automated tools to access the Services except as expressly permitted.

7. Training requests, bookings, attendance, and changes

A request is not confirmed until the applicable coach and platform workflow show confirmation. Availability, pricing, capacity, location, accepted payment methods, payment timing, cancellation cutoffs, reschedule cutoffs, age fit, and other terms may vary by coach and offering. The terms displayed for a specific request or booking form part of the agreement between the booking account and coach.

Users are responsible for reviewing booking details before submission, arriving at the correct time and location, communicating material changes, and providing accurate information about the person attending. Coaches are responsible for delivering the service they publish and for accurately maintaining availability and capacity.

Cancellation, reschedule, no-show, weather, coach-cancellation, and refund rules are described in the Marketplace & Safety Policies and in the terms displayed for the specific booking. Where a displayed booking policy conflicts with a general policy, the more specific displayed policy controls unless prohibited by law.

8. Fees, payments, refunds, and subscriptions

Playbook Pros may charge platform fees, verification or activation fees, subscriptions, booking-related fees, or other amounts disclosed before purchase. Coaches may accept payment through Playbook Pros or may identify approved external payment methods. Fees, payment timing, cancellation consequences, and refund eligibility must be reviewed before completing a transaction.

Payments processed through Stripe or another provider are also subject to that provider’s terms. Playbook Pros does not receive or store full card numbers. External payments, including cash or person-to-person payment services, occur outside Playbook Pros payment processing. Unless we expressly agree otherwise, disputes, refunds, chargebacks, fraud, tax reporting, or collection involving external payments are between the coach, payer, and external provider.

Coach verification and activation, subscription, and renewal terms are further described in the Marketplace & Safety Policies. The one-time $35 coach verification and activation fee starts the required identity, screening, and account-approval workflow. Once identity or screening services have been initiated, the fee is nonrefundable, including if an applicant withdraws, abandons onboarding, receives a result requiring manual review, or is not approved for marketplace access. Additional county, court, or jurisdictional pass-through fees may apply only after disclosure and authorization. Payment does not guarantee approval. Duplicate charges, a verified billing error, or a failure by Playbook Pros to initiate the paid process may be eligible for correction or refund. Except where required by law or expressly stated at checkout, fees already earned, third-party costs already incurred, and partially used subscription periods are not refundable.

9. Safety, emergencies, and participation risks

Athletic training involves inherent risks, including physical exertion, contact, falls, equipment failure, weather, facility conditions, transportation, illness, injury, disability, and death. You are responsible for evaluating whether participation is appropriate, obtaining medical advice when needed, selecting a suitable coach and location, using appropriate equipment, and stopping activity when conditions appear unsafe.

Playbook Pros is not an emergency service and does not continuously monitor sessions or messages. In an emergency or when someone may be in immediate danger, contact 911 or the appropriate local authority first. Reports to Playbook Pros do not replace law-enforcement, child-protection, medical, SafeSport, facility, league, school, or mandatory-reporting channels.

To the fullest extent permitted by law, you voluntarily assume the risks associated with using the Services, meeting other users, entering training facilities, traveling to locations, and participating in or arranging sports training.

10. Prohibited conduct

You may not use the Services to:

• harass, threaten, stalk, exploit, groom, abuse, discriminate against, or endanger another person;
• engage in sexual misconduct, inappropriate communications with a minor, retaliation, hazing, or conduct prohibited by law, SafeSport rules, facility policies, or the Coach Code of Conduct;
• misrepresent identity, credentials, background, insurance, pricing, availability, affiliations, reviews, results, or training services;
• collect, publish, or misuse personal information, private messages, photos, or recordings without authorization;
• avoid fees, move a transaction off-platform to defeat platform rules, manipulate reviews, submit false reports, or interfere with another user’s account;
• upload malware, probe security, overload the Services, reverse engineer protected components, or use the Services for unlawful purposes.

11. User content, reviews, and communications

You retain ownership of content you submit, including profile text, photos, service descriptions, messages, reviews, replies, and links (“User Content”). You grant Playbook Pros a worldwide, nonexclusive, royalty-free, sublicensable license to host, store, reproduce, format, display, distribute, and use User Content as reasonably necessary to operate, secure, moderate, market, and improve the Services. This license ends when the content is deleted, except for copies retained for legal, security, backup, dispute, moderation, or audit purposes.

You represent that you have all rights and permissions needed for User Content and that it is accurate, lawful, and does not violate privacy, publicity, intellectual-property, contractual, or other rights. Reviews must reflect genuine experiences. Playbook Pros may remove, limit, preserve, disclose, or decline to publish content when reasonably necessary to enforce policies or law.

12. Playbook Pros intellectual property

The Services, software, designs, trademarks, logos, copy, databases, and other materials provided by Playbook Pros are owned by Playbook Pros or its licensors and are protected by intellectual-property laws. These Terms give you a limited, revocable, nontransferable right to use the Services for their intended purpose. No other license is granted.

You may not copy, resell, frame, mirror, distribute, modify, create derivative works from, or commercially exploit Playbook Pros materials without written permission, except for normal sharing tools expressly provided by the Services.

13. Third-party services and links

The Services may integrate with or link to third parties, including payment, identity, background-screening, email, mapping, social-media, app-store, hosting, messaging, and analytics providers. Third parties operate under their own terms and privacy notices. Playbook Pros is not responsible for third-party availability, accuracy, security, content, decisions, fees, or conduct, except to the extent non-waivable law provides otherwise.

14. Investigations, restrictions, and termination

Playbook Pros may investigate suspected violations, preserve records, request information, place temporary restrictions, remove content, delay payouts, cancel listings, suspend or terminate access, or report matters to providers or authorities when reasonably necessary to protect users, comply with law, resolve disputes, or enforce these Terms. We are not required to disclose confidential investigation methods, private reports, privileged information, or information that could compromise safety or another person’s rights.

You may stop using the Services at any time. Account closure does not erase obligations, amounts due, completed transactions, audit records, safety records, dispute evidence, or provisions intended to survive termination.

15. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” PLAYBOOK PROS DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, AVAILABILITY, SECURITY, AND RESULTS.

Playbook Pros does not warrant that the Services will be uninterrupted or error-free, that any coach or user will perform as expected, that any background or identity process will identify every risk, that training will produce a particular athletic result, or that any facility, equipment, payment method, communication, or third-party service is safe or suitable.

Some jurisdictions do not allow certain disclaimers. In those jurisdictions, disclaimers apply only to the extent legally permitted.

16. Release and limitation of liability

To the fullest extent permitted by law, you release Playbook Pros and its owners, officers, employees, contractors, affiliates, and service providers from claims arising from or related to the acts or omissions of coaches, customers, athletes, facilities, payment providers, or other third parties; off-platform conduct; sports participation; transportation; external payments; or User Content.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLAYBOOK PROS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST PROFITS, REVENUE, DATA, GOODWILL, OR OPPORTUNITY; PERSONAL INJURY OR PROPERTY DAMAGE CAUSED BY A THIRD PARTY; OR DAMAGES ARISING FROM UNAUTHORIZED ACCESS, SERVICE INTERRUPTION, OR RELIANCE ON USER CONTENT.

To the maximum extent permitted by law, Playbook Pros’ aggregate liability arising out of or relating to the Services will not exceed the greater of (a) the amount you paid directly to Playbook Pros during the twelve months before the event giving rise to the claim or (b) one hundred U.S. dollars ($100). This limitation does not apply to liability that cannot lawfully be limited.

17. Indemnification

To the fullest extent permitted by law, you will defend, indemnify, and hold harmless Playbook Pros and its owners, officers, employees, contractors, affiliates, and service providers from claims, losses, liabilities, damages, judgments, penalties, fines, and reasonable legal fees arising from your use of the Services, your User Content, your training services or participation, your violation of these Terms or law, your infringement of another person’s rights, or disputes between you and another user. Playbook Pros may control the defense of a covered matter, and you agree to cooperate.

18. Informal resolution, arbitration, and class-action waiver

Before filing a formal claim, you and Playbook Pros agree to attempt in good faith to resolve the dispute for at least thirty days after written notice. A notice must describe the claimant, account or email involved, relevant facts, requested relief, and contact information and must be sent through the Contact page using the Legal Inquiry category or to support@getplaybookpros.com (opens your email application).

Except for eligible small-claims matters, requests for emergency injunctive relief involving misuse of intellectual property or unauthorized system access, or claims that cannot lawfully be arbitrated, any dispute arising from these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association under its applicable Consumer Arbitration Rules. The Federal Arbitration Act governs this provision. The arbitration may occur by video, telephone, written submissions, or in Tarrant County, Texas, as the arbitrator permits.

YOU AND PLAYBOOK PROS WAIVE THE RIGHT TO A JURY TRIAL AND AGREE THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN A CLASS, CONSOLIDATED, COLLECTIVE, OR REPRESENTATIVE ACTION. If a court determines that a particular claim or remedy cannot be arbitrated, only that claim or remedy may proceed in court after all arbitrable matters are resolved.

You may opt out of arbitration by sending written notice within thirty days after first accepting these Terms. The notice must include your full name, account email, mailing address, and an unambiguous statement that you opt out of the Playbook Pros arbitration agreement. Send it through the Legal Inquiry category or email it to support@getplaybookpros.com (opens your email application) with the subject “Arbitration Opt-Out.” Opting out does not affect the remaining Terms.

19. Governing law and venue

Except where federal law controls or non-waivable consumer law requires otherwise, these Terms are governed by Texas law without regard to conflict-of-law rules. Court proceedings permitted under these Terms must be brought in the state or federal courts located in Tarrant County, Texas, and the parties consent to personal jurisdiction and venue there.

20. Changes, severability, and assignment

We may update these Terms by posting a revised version and updating the effective date. Material changes may also be communicated through the Services or email when appropriate. Continued use after the effective date constitutes acceptance where permitted by law. If you do not agree, stop using the Services.

If any provision is unenforceable, it will be enforced to the maximum lawful extent and the remainder will remain effective. You may not assign these Terms without our written consent. Playbook Pros may assign them in connection with a merger, financing, reorganization, sale of assets, or transfer of the Services.

21. Contact

Questions about these Terms may be submitted through the Contact page using the Legal Inquiry category or emailed to support@getplaybookpros.com (opens your email application).